Privacy Policy
AV Synergy Limited is an award-winning custom audio visual installation company. It is a Limited company with registered number 5723899, and its registered office is 25 Glasshouse Studios, Fryern Court Road, Fordingbridge SP6 1QX.
To provide our goods and services, we need to use and keep personal data about our customers and suppliers. We are required to provide you with information about how we will use your data, the safeguards to ensure your data will not be used or shared inappropriately and your rights in respect of your personal data.
We will provide you with a copy of our data protection policy which gives more information about how we look after your personal data on request. A copy is also available on our website at www.avsynergy.co.uk
Context
Any organisation that holds personal data and decides how it should be used is a Data Controller. An organisation that holds personal data but processes it only following documented instructions from a data controller is a data processor. In almost all cases, AV Synergy will be a Data Controller because we have to decide how to use the data to progress the matter about which you have instructed us.
In some circumstances, AV Synergy may be a data processor concerning the personal data that you provide.
The person responsible for data protection
The person responsible for data protection at this organisation and whom you should contact is Dan Palmer at 25 Glasshouse Studios, Fryern Court Road, Fordingbridge SP6 1QX
The legal basis for the processing
The collection, use, sharing, storage and use of personal data are all termed “processing”. There must be a legal basis for any processing, which we are required to explain to you.
| The purpose of the processing | The legal basis for the processing |
| We will require personal data in order to deliver products and services to our customers.
We will also need your personal data for the administration of accounts with us. |
The data is necessary to perform the contract or to take steps prior to entering into the contract.
It is also without our legitimate interests. |
| We will store the files or a copy of the files relating to your contract. | It is in our legitimate interests to retain files or a copy of files in order to deal with any queries that may arise after a contract has been completed. |
| Personal data may be collected in the event of illness or accident on our premises. | It is necessary for your legitimate interests (to protect health and safety) and to protect your vital interests |
| Personal data may be collected on our CCTV system and recorded in our visitor book at reception. | It is in our legitimate interests to maintain the security of our premises. Please refer to our CCTV policy for extra information. |
| We may use your name, address, email address and telephone numbers for marketing purposes | We will only use your name, address, email address and telephone numbers for marketing purposes if we have your consent to do so. |
| Personal data may be collected to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). | It is in our legitimate interests. |
| Remote access to Client home networks, CCTV and passwords for personal accounts | The data is necessary to perform the contract or to take steps prior to entering into the contract. It is also without our legitimate interests. |
| Personal data may be collected to use data analytics to improve our website, products/services, marketing, customer relationships and experiences. | It is in our legitimate interests. |
Recipients of your personal data:
We may need to provide personal data to other people concerning the provision of goods and services to you. The recipients of such data may include:
- Insurance companies
- Any subcontractors providing services on our behalf
- Any suppliers providing goods on our behalf
- Our professional advisers.
International transfers
In most cases, there will be no need to transfer your personal data to a country outside the European Economic Area (EEA).
If there is a need to transfer your personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- The country has been deemed to provide an adequate level of protection for personal data by the European Commission;
- We may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe;
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US;
If there are no appropriate safeguards in place, we may transfer data outside the EAA where the transfer is necessary for:
- The performance of the contract between us for the provision of legal services or advice or for taking steps, at your request, before entering into such a contract;
- The conclusion or performance of a contract concluded in your interest between us and someone else; or
- The transfer is necessary for the establishment, exercise or defence of legal claims.
How long will your data be kept?
We will keep your data :
- Until the completion of the contract for which it was collected; and
- For a further period of 7 years; and
- For the duration of any guarantee period.
Consent
If we ask for your consent to use your personal data for marketing purposes, you have the right to withdraw your consent at any time. The form of consent and any subsequent marketing communications will tell you how to withdraw your consent.
Other rights concerning your personal data
Under certain circumstances, you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are processing it lawfully.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to the processing of your personal information where we are relying on our legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
Please contact our data protection officer if you want to withdraw consent, review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party.
If you are dissatisfied with the way in which we have dealt with your personal data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Telephone number: 0303 123 1113
Website address: https://ico.org.uk
Changes to our privacy policy
We keep our privacy policy under regular review, and we will place any updates on this web page.
